Privacy Policy

Thank you for visiting Meldbot or using our services. We at Meldbot know that our users care about how their personal information is used. We therefore take privacy extremely seriously.

This policy describes the ways in which Meldbot collects, stores and transfers information provided by our users on our website: https://meldbot.com. By visiting or using Meldbot, you agree to the terms specified in this document, and give your consent to the practices outlined in this document. IF YOU DO NOT AGREE TO ANY TERM PROVIDED HEREIN, YOU MAY NOT ACCESS OR USE THE SERVICES.

Table of Contents

1. Terms used in this document

1.1. Meldbot

1.2. Third party application

1.3. Third party integration

1.4. Integrated account

1.5. User

1.6. Customer

1.7. Plan

1.8. Service provider

2. What this document covers

3. What information do we gather?

3.1. Information you provide us

3.2. Information that’s collected automatically

4. How we use collected information

5. Who we share collected information with

5.1. Payment information

5.2. Trusted service providers

5.3. Compliance with law

5.4. Ownership changes

5.5 Tracking services

6. Where is this information stored?

7. What type of cookies we keep on your computer?

8. How is your information protected?

9. How we handle payment processing

10. When do we delete information collected about a user?

11. Children

12. Changes to this document

1. Terms used in this document

1.1. Meldbot

This website, and any services offered through it, as well as the owner of the website. This entity might also be referred to in this document as “the website”, “the service”, “our service”, “our”, “us”, or “we”.

1.2. Third party application

Any third party web application that’s connected to Meldbot. This includes any tracking and analytics solutions we might employ, our payment processing vendor, and applications to which we offer integrations.

1.3. Third party integration

Any third party application that’s offered as an integration in Meldbot, such as Asana or Trello. A user can choose to go through an authentication process, during which the user sends Meldbot credentials for her or his account in the third party application, or the user might log into the third party application and approve access on her or his account to Meldbot. Following this authentication process, the user has an integrated account on Meldbot, with that third party integration.

1.4. Integrated account

A user’s account in any third party integrated application, such as Asana or Trello. A user might have multiple accounts of the same third party application connected to the same Meldbot account. An account is controlled via credentials that Meldbot extracts during the authentication process and stores in its database. This entity may also be referred to in this document as “accounts on third party integrations”.

1.5. User

An individual or organization that have registered to an account on Meldbot and have received access via their choice of email and password. This also includes visitors to the website that try out our online spreadsheet prior to registration by connecting an account on a third party integration. This entity might also be referred to in this document as a “Meldbot account”, “user account”, “you” or “your”.

1.6. Customer

A Meldbot user that had enlisted to a paid service plan, and that has paid the amount owed for the current billing cycle.

1.7. Plan

A service layer offered for a certain price for Meldbot users. At the time of writing this document, the offered plans are: “Forever Free”, “Standard” and “Plus”. This entity may also be referred to in this document as “service plan”.

1.8. Service provider

A third party business or individual that we work with to fulfil some of our business goals.

2. What this document covers

This document describes the use of personally identifiable information that’s collected while visiting the Meldbot website or using our services. This document does not cover the policies of other companies or of individuals not under our management.

The website and services provided by Meldbot may contain links to other sites. We do not control other websites and are not responsible for their privacy and security practices. When following links to other websites, you should read their privacy policies.

3. What information do we gather?

3.1. Information you provide us

When you sign up for our service, contact us via email, phone or the contact form on our website, or connect your accounts on third party integrations with our service, you are voluntarily giving us information that we store and use.

Meldbot stores identifiable information that is gathered during registration and updated via the various account settings sections. At the time of writing this document, the types of information collected include a user’s full name, account credentials (email address and password), preferred profile avatar, email opt in/out preference and chosen service plan.

Meldbot stores credentials to accounts on third party integrations. We make use of modern methods of communicating credentials where applicable, such as the oAuth 2 standard. In such cases credentials will be collected automatically and stored using safe temporary tokens. However, when this is not possible because of limitations imposed by the third party integration, we will ask users for their primary account credentials and make use of them for as long as required by us to provide users with our services.

When signing up for a paid plan, you provide us with payment details, which, together with certain identifiable information, is transferred to our payment processing vendor, Stripe. See below the section on payment processing for a description of what information is shared and why.

3.2. Information that’s collected automatically

Whenever clicking on links to pages in our website, we automatically record information about your visit, such as IP address or the time in which the page was visited. We use HTTP cookies to identify you on our website. You may modify your browser’s settings to limit the types of HTTP cookies that can be stored on your computer, but doing so might limit some of the features of our services. We use this information to improve the user experience of the website and to allow users to use our service prior to registration.

To fulfil the stated goal of the application, a Meldbot user must connect her or his Meldbot account with accounts on third party integrations. As a result of this process, Meldbot is given credentials with which to access and modify data on the integrated account. These credentials are stored as long as they are needed for maintaining access to the integrated account.

During the authentication process stated above we may also retain certain information, both identifiable, such as the account’s name and email address, as well as non-identifiable, such as the date and time in which the account was integrated with Meldbot.

Following the process of integrating an account on a third party integration with your Meldbot account, Meldbot will extract all your data on that account and store it on Meldbot’s servers, as well as on your local browser using the technologies such as HTML5’s Local Storage. Meldbot will actively fetch data from any integrated account to make sure that the data you see on Meldbot is as up to date as possible.

Meldbot will continuously track user actions in the website in general, and on top of the spreadsheet specifically, to provide users with its intended functionality. As part of our services, you can request to send updates to your integrated accounts regarding changes you made on your spreadsheet. Following such requests, we will share information on changes made to your data on Meldbot with your integrated accounts on third party applications.

Please note: you are not obligated to provide us with any Personal Information by law. You hereby agree and acknowledge that you are providing us with Personal Information at your own free will, for the purpose of allowing us to provide you with the service, and that we may keep such Personal Information in a database which will be maintained, and, if required, registered in accordance with applicable laws and regulations.

4. How we use collected information

Meldbot will never sell, rent or openly distribute personal information about its users, or any information passed through integrated accounts. We use a user’s information to run the website and to provide the user with our stated service. We may also use collected information for internal analysis and research, meant to improve the services we provide to users.

Meldbot reserves the right to review all data submitted by users or extracted automatically in order to enforce compliance with our terms of service, provide users with customer support and customer success services, and improve the user experience of the website or services provided by us.

We will use collected information, such as an email address, for billing purposes. This includes sending invoices or alerts in case of payment processing failures. We use a third party service called Stripe for processing payments, and all payment related information is transferred to this third party for the purpose of credit card processing. See the section below on payments for more information.

We may use information collected from submissions to our contact forms by non-registered visitors for promotional purposes. We will use email addresses collected during registration to send updates and important information to users. You may opt out of these any type of email by following the unsubscribe link at the bottom of every email that’s sent to you.

We will also use email addresses submitted by users to contact users for support, as well as to enforce compliance with our terms of service and law requirements. These emails may be sent to users even if they opt out of receiving automated emails from our service.

Information collected during visits to website pages or using cookies stored on a user’s computer is used for user authentication on the website, as well as to personalize the application’s user interface. We also use this information to allow users to try out the application prior to signing up for the service.

User data that is extracted from integrated accounts is used primarily to provide users with our stated services. We regularly analyze data extracted from the integrated accounts and actions taken by users on our online spreadsheets to assist users in performing their jobs.

5. Who we share collected information with

5.1. Payment information

See the section below on payment processing for an explanation on what information is shared with Stripe, our payment processing vendor.

5.2. Trusted service providers

Meldbot may employ other companies or individuals to assist with tasks related with our business. We share limited user data with these third parties as is required for them to perform their job. Such third parties do not have any rights to use the information we share with them, beyond what is required for them to perform their job.

5.3. Compliance with law

Meldbot reserves the right to access, preserve and disclose any information we believe is necessary to comply with the law, or with a court order. Meldbot will transfer any data that it’s required to in order to comply with legal requirements and to protect itself from legal liability.

5.4. Ownership changes

In any case in which Meldbot’s ownership structure is changed, or parts or assets of Meldbot are sold, personal information may be one of the assets sold to third parties. In any such case, we will notify users in advance via email or a prominent notice on our website, that would explain what choices users have regarding their personal information.

5.5 Tracking services

We use Google Analytics, a web analytics service provided by Google, Inc., to track your activity when you visit our website. Google Analytics uses first-party cookies that helps them gather information, such as whether this is the visitor’s first time on the website, the visit time and duration, and where the visitor came from.
Google classifies Google Analytics data as confidential information, governed by Google's privacy policies. Google's privacy policy can be viewed at:

http://www.google.com/intl/None/policies/privacy/

You can opt out of Google’s tracking cookies by turning off cookies in the preferences settings in your browser, or by using Google’s Opt-out Browser Add-on at:

http://tools.google.com/dlpage/gaoptout

For more information on Google Analytics, please visit: https://www.google.com/analytics/

We may also make use of display advertising remarketing with Google Analytics. This means that third party vendors use first and third party cookies to serve ads based on your past visits to our website.

To improve the user experience on our website, we make use of the Inspectlet web analytics service. Inspectlet may record mouse clicks and movement, scrolling and typing and uses cookies for that purpose. You can view inspectlet’s privacy policies on their website:

https://www.inspectlet.com/legal#privacy

You may also choose to opt out of having Inspectlet track your activity with the following link:

https://www.inspectlet.com/optout

6. Where is this information stored?

Meldbot is controlled from offices based in Israel, but our servers are located solely in Ireland, and provided through Amazon Web Services. Any information you submit to us will be transferred to our servers in Ireland, and stored there. We may access this information from computers in Israel, or anywhere else where we or our service providers work from.

7. What type of cookies we keep on your computer?

Meldbot uses a temporary session cookie that contains an identifying token and is used to authenticate requests from registered users. The cookies used by the services are created per session, do not include any information about you, other than your session key and are removed as your session ends (usually after 24 hours). Meldbot also uses browser storage technologies such as HTML5 Local Storage as a cache that speeds up the online spreadsheet load time and makes navigation across the application simpler.

It is easy to prohibit the use of cookies and other browser storage technologies. Most devices will allow you to erase cookies from your device’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. In order to erase or disable the Local Storage option in Flash you should use the settings option of Flash according to the specific instructions provided by the technology provider. However, if you block or erase cookies, or change the settings of Flash, your experience of the services may be limited.

8. How is your information protected?

All communication with Meldbot servers is done over modern encryption technologies. This includes communication between a user’s browser and any Meldbot server, but also communication between Meldbot servers and our payment solution, as well as any integrated application. You can review the quality of our encryption with a third party service such as the following website:

https://www.ssllabs.com/ssltest/analyze.html?d=meldbot.com&latest

Meldbot employs industry best practices to improve the application’s durability against known web vulnerabilities. This is an ongoing effort, and as with any other service that’s connected to the Internet, it is an imperfect one. Transmission of information over the Internet is never fully secure, and both hardware and software failures, as well as unforeseen attack vectors, could be used to compromise users’ personal information that is stored on our servers. If you discover a vulnerability to the website or service, please let us know via email.

Contact details:

admin@meldbot.com

If we are informed of a security breach that might affect your account or expose any of your personal data, we will notify you of that fact as soon as it is safe to do so and inform you later on of any steps we may have taken to prevent future occurrences of such intrusions.

9. How we handle payment processing

Meldbot does not handle or is at any time exposed to users’ payment details, such as credit card numbers, and has no way of accessing this information. Meldbot makes use of Stripe for its billing activity and for handling credit card information. All payment details submitted on Meldbot are sent directly to Stripe and are handled by their platform, and governed by their privacy policy. Meldbot sends Stripe all billing related information. This includes users’ emails and preferred service plans. You can read Stripe’s privacy policy on their website:

https://stripe.com/us/privacy

10. When do we delete information collected about a user?

Meldbot will delete all information collected about a user and her or his integrated accounts upon request. Requests may take some time to process, as we’ll want to verify that the requesting party is indeed the owner of the account. Requests for deletion cannot be sent via email or a contact form on our website, but only through the “delete account” button on the account settings section of the website.

You, the user, can access and modify your name, email and password. You can also delete any credit card information and we will transfer these requests to Stripe, our payment processing vendor. We will present you with notifications so you’ll know whether your billing information has been successfully deleted or not.

The information that you can view and modify may change as the website changes. You may contact us by email with any queries or requests regarding viewing, alteration or removal of some or all of your information.

Contact details:

support@meldbot.com

11. Children

Meldbot is meant for users above the age of 13. If you are under 13, please do not submit any personal information to Meldbot, and do not sign up for an account. Meldbot does not knowingly provide any services or gather any information from children under the age of 13, and will remove any information gathered by children unknowingly.

12. Changes to this document

Meldbot reserves the right to make changes to this document from time to time. We will inform users via email ahead of time of any such changes, and will allow them to take any necessary steps to comply with our new requirements. Any user that opted out of receiving emails from Meldbot is encouraged to check this document for changes frequently. Your continued use of Meldbot constitutes acceptance of the latest requirements laid out in this document. The most recent and active version of this document is reflected by the version date that appears at the bottom of this document. All updates and revisions to this document are effective immediately upon publication.

If you have any questions, you may contact us at support@meldbot.com

This document was last updated on October 24th, 2016